In today’s time, while leading with Digital is evident, who owns this transformation still remains a bone of contention. This journey needs to be co-owned by those who will be impacted first – the CXOs. Having said that, the starting point of this journey is an understanding of why this matters to CXOs.
In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.
At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.
For decades, Chief Human Resources Officers (CHROs) have automated processes in a bid to improve employee performance.
However, they continue to search for better ways to motivate employees simply because employee engagement and organisational success is so interlinked. It’s no surprise, then, that the need to align their teams to organisational goals and be counted as a strategic advisor to the management continue to be some of the long-standing struggles of CHROs.
Chief Human Resources Officers (CHROs) are starting to pilot the use of bots in HR-related functions.
In a recent research note we highlighted a key trend about Chief Human Resources Officers (CHROs) piloting and implementing Workforce Empowerment Systems (WES) to win the war for talent. This trend was noted in our recent Greyhound Research study titled Global CHRO Priorities 2016, where we spoke to 750+ CHROs from across the globe.