To Communicate Empathy, IT Companies Must Let The Actions Do The Talking

Earlier this week I accidentally came across a video from a multinational that makes enterprise software aimed to help organizations better manage operations and customer relations. This video features the company’s top honcho who talks at length about how their company is establishing trust with customers and employees using ’empathy’. To set the context for the commentary below, I have been tracking this company over the past decade and have a solid understanding of their technology, operations, people, and culture.

About Time Technology Executives Stop Drinking The Marketing Kool-Aid

As an industry analyst, I have the privilege of attending global industry events and exchanging ideas with some of the brightest executives from the world of technology. While I may not always agree with these executives and their employers’ perspectives, the discussion is almost always intellectually stimulating.

Episode 2: Greyhound TV Dealing With Digital – In Conversation With Sanchit Vir Gogia

We at Greyhound believe the change to digital is first personal and then professional. Catch Sanchit Vir Gogia, Chief Analyst, Founder & CEO, Greyhound in an exclusive conversation with Anshoo Nandwaani, Principal Analyst, Co-Founder & CHRO, Greyhound on our latest Greyhound TV series, Dealing With Digital.

Data Centre & Compute Modernisation: Critical Success Factors In Digital Transformation Agenda

Digital Transformation is topping the priority charts not just with technology leaders but with CEOs and Boards alike. Findings from a recent Greyhound Research study titled, Global CEO Priorities 2017, tell this tale eloquently. Per the study, over 95% global CEOs cited Digital Transformation as a key topic of discussion in meetings with their Board and other senior management.

Tough 2016 For IT, Tougher Year Ahead

For India’s export-focused software services sector, 2016 was a tough battle. The information technology (IT) sector had to reduce growth numbers for only the second time in a decade, the first being after a US  recession triggered by the Lehman Brothers collapse. This time, they faced challenges due to automation and shifting investments in digital, the UK’s exit from the European Union and an unexpected victory for Donald Trump in the US presidential election.

Future-Proof Your Brand For 2017 And Beyond

As 2016 winds down and we enter holiday mode, it’s time to start thinking of the 2017 work year. Here’s why you need to use your down time to put plans into place to upskill your employees and stay ahead of the pack.

Why TCS CEO N Chandrasekaran Is The Favourite For The Post Of Tata Sons Chairman

The search for a new chairman of Tata Sons following the ouster of Cyrus Mistry has thrown up quite a few names. The high-profile names include Indra Nooyi, the head of PepsiCo Inc, Arun Sarin, the former head of Vodafone Group, and Noel Tata, chairman of the Tata retail unit Trent.

Hungama: From Bust To India’s Largest Digital Entertainment Firm

In 2001 internet businesses around the world started falling apart. Hungama Digital, which streamed Bollywood songs on the internet, too, was struggling. Neeraj Roy and Hungama’s four other co-founders decided to start another business vertical, which would help brands engage with people who were using the internet.

HCL Technologies Eyes 20% Revenue From Digital Play By 2020

HCL Technologies, India’s fourth largest software services company, expects digital, cloud, analytics, automation and internet of things (IoT) to grow faster than the traditional business segments, accounting for up to 20 per cent of revenues in next three to four years, from current five per cent.

Companies trying to use bots in HR-related functions: Study

Chief Human Resources Officers (CHROs) are starting to pilot the use of bots in HR-related functions.

Thoughts About Bots In Human Capital Management and Beyond!

In a recent research note we highlighted a key trend about Chief Human Resources Officers (CHROs) piloting and implementing Workforce Empowerment Systems (WES) to win the war for talent. This trend was noted in our recent Greyhound Research study titled Global CHRO Priorities 2016, where we spoke to 750+ CHROs from across the globe.

RPG goes digital to integrate all group functions

RPG Enterprises, the tyre-to-IT conglomerate, plans to ring in a comprehensive digital change across its businesses that would integrate all the group’s functions across products, clients and even monitoring and rating of employees of the Mumbai-based group.

Capgemini says it plans to do more R&D work out of India

Capgemini Group, a French information technology services firm with half of its global workforce in India, is planning to make the country its “backbone” by doing more research and development (R&D) work out of India.

Capgemini acquired Bengaluru-based IT services firm iGate Corp. in July for around $4 billion (Rs.26,500 crore) in cash, creating an entity with a combined revenue of $14 billion.

Sanchit Vir Gogia on BW CIO 3.0 Awards Jury

Sanchit Vir Gogia, Chief analyst and CEO Greyhound Research is a part of the esteemed jury panel along with other industry leaders, who are evaluating and judging the BW CIO 3.0 Awards.

Thanks to startup boom, new IT services providers born in India

The startup boom in the country is propelling a parallel IT services industry. While established technology companies such as Infosys and Tata Consultancy Services largely cater to overseas customers, upcoming firms are focusing on India, quenching the domestic demand for mobile-era solutions.

Leading From The Front – TCS

The next five years would come from digital. Barely a year later, the IT service provider’s digital revenue is already at $2.2 billion and Chandra is upbeat. “It has been another great year. Our industry is at an inflection point overall because technology, particularly digital, is gaining centre stage and is making a big impact on every other industry,” he says.

TechMahindra to rope in 20 execs for digital; poach Askme CEO Jaspreet Bindra

Anand Mahindra is seeking fresh blood to power his group’s move to digital, and is on the prowl for 20 ‘high-powered folks’ to make his seven-decade old auto-to-defence conglomerate more digitally savvy as Indian businesses go through a wave of technological disruption.

Startups And Traditional Businesses Have A Lot To Learn From One Another

Start-ups are cannibalising traditional businesses – from retail to banking. But there is a lot both the sides can learn from one another, the results of a survey found.

Start-ups, of course, have an edge in innovating faster since they are smaller in size and, therefore, more nimble than traditional businesses. They also work in an agile fashion where the software or the product developed is ‘iterated’ – the product, when released the first time, is hardly perfect but is updated and refined multiple times over a period. That marked a significant shift from the traditional mindset where an enterprise only released a perfect product after rigorous testing, a time taking affair.

Digitally native startups well placed to serve consumers

A new breed of connected consumers is placing new demands on how businesses operate and digitally native startups are well-positioned to address their needs, according to a survey commissioned by EMC India.

The study, conducted by Greyhound Research ‘The Startup Approach to Information in India’ and released here on Tuesday, found that business agility is the key business attribute allowing startups to disrupt traditional industries. But they could also draw a few lessons from traditional organisations in scaling and putting in the right processes in place.

Lack of planning of workload could affect startups

Indian startups may be growing at a blazing pace but they are often unable to optimise information due to lack of planning and workload constraints, says a study. According to the study by Greyhound Research commissioned by technology firm EMC India, technology is helping startups deliver unique and personalised experiences compared to mid and large-sized enterprises.

Lack of planning, workload probs could affect Startups

Indian startups may be growing at a blazing pace but they are often unable to optimise information due to lack of planning and workload constraints, says a study. According to the study by Greyhound Research commissioned by technology firm EMC India, technology is helping startups deliver unique and personalised experiences compared to mid and large-sized enterprises.

Lack of planning, workload probs could affect Startups

Indian startups may be growing at a blazing pace but they are often unable to optimise information due to lack of planning and workload constraints, says a study. According to the study by Greyhound Research commissioned by technology firm EMC India, technology is helping startups deliver unique and personalised experiences compared to mid and large-sized enterprises.

Lack of planning, workload problems could affect startups @EconomicTimes

Indian startups may be growing at a blazing pace but they are often unable to optimise information due to lack of planning and workload constraints, says a study.

According to the study by Greyhound Research commissioned by technology firm EMC India, technology is helping startups deliver unique and personalised experiences compared to mid and large-sized enterprises.  

Startups High on Agility but need processes and technology to scale

The ‘Information Generation’, a new breed of connected consumers – shaped by the availability of information and technology at their fingertips today – is placing new demands on how businesses operate, and digitally native startups are well-positioned to address their needs. This was revealed in an independent survey commissioned by EMC India and conducted by Greyhound Knowledge Group, which found that business agility is the key business attribute that is allowing startups to disrupt traditional industries. 88% of respondents are able to deliver unique and personalized experiences, with 42% of startups already doing this organization-wide compared with 33% of mid-large enterprises.

Startups Need To Cater Demand of New Information Generation

Waves of startups have completely changed the way people consume and do things but what makes an idea stick and cater to unseen needs still largely remains a mystery. A new report reveals that their success is dependent on catering to the multifaceted demands of the ‘Information Generation’, a new breed of connected consumers who are shaped by easy availability of information and technology and are placing new demands on how businesses operate.

Driving Revenue In The Face Of Digital Transformation – A CSO Directive

Digital disruption is allowing customers to engage with organisations through new-age customer touch points like mobile devices, app stores and online communities. Traditional go-to-market channels like retail stores are being replaced by new-age digital channels such as mCommerce and eCommerce and eroding traditional business models.

For example, AirBnB, a hospitality aggregator holds a valuation of USD 24 billion, ranking only 3rd after the Hilton and Marriott group of hotels.

Sikka Spins Infosys Into A Digital Company

There is a change brewing in Infosys. Under Vishal Sikka’s direction there are a few things that are already presenting themselves as fresh and innovative. But can Infosys become the pioneer of automation without losing its tag as a great employer and a stellar stock marker performer. Look at the incremental changes, like the acquisition of Skava and Panaya, that are happening, within the company, to understand why Sikka wants to brand Infosys as a digital company without frightening investors and employees. There are several challenges along the way especially when he quotes the late professor Mashelkar famous words “do more with less for more.”

ONTrigger with Vanitha Narayanan, IBM India – Part 4 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.  Twitter_logo_blue

ONTrigger with Vanitha Narayanan, IBM India – Part 3 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.  Twitter_logo_blue

ONTrigger with Vanitha Narayanan, IBM India – Part 2 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.  Twitter_logo_blue

ONTrigger with Vanitha Narayanan, IBM India – Part 1 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.  Twitter_logo_blue

Greyhound Radio with Vanitha Narayanan, IBM India – Part 4 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.

Listen to the podcast here or on iTunes / SoundCloud:

Greyhound Radio with Vanitha Narayanan, IBM India – Part 3 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.

Listen to the podcast here or on iTunes / SoundCloud:

Greyhound Radio with Vanitha Narayanan, IBM India – Part 2 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.

Listen to the podcast here or on iTunes / SoundCloud:

Greyhound Radio with Vanitha Narayanan, IBM India – Part 1 of 4

Catch Vanitha Narayanan, MD, IBM India in a conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on Greyhound Research’s knowledge sharing series ONTrigger.

Listen to the podcast here or on iTunes / SoundCloud: