Workplace dynamics are changing rapidly and organisations are keen to modernise their approach to both, the workplace and the workforce. We at Greyhound Knowledge Group are of the firm belief that the confluence of powerful devices, modern applications and intelligent networks have replaced the Knowledge Worker with the Connected Worker. This in turn is fuelling the Gig Economy. Per our estimates at Greyhound Knowledge Group, nearly 30% of the workforce across the globe will in some form or shape participate in the gig economy by 2020.
In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.
At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.
Chief Human Resources Officers (CHROs) are starting to pilot the use of bots in HR-related functions.
In a recent research note we highlighted a key trend about Chief Human Resources Officers (CHROs) piloting and implementing Workforce Empowerment Systems (WES) to win the war for talent. This trend was noted in our recent Greyhound Research study titled Global CHRO Priorities 2016, where we spoke to 750+ CHROs from across the globe.