Demonetisation: How Infoscions Are Coping With Change

When Vishal Sikka took over as the first non-founder CEO of Infosys, amongst the half-a-dozen initiatives he undertook there was one that went unnoticed. Employee identification cards were tweaked and a new technology-enabled facility was incorporated into the ‘dog tag’ — a commonly used term for employee ID cards in the technology sector. An employee in addition to getting into the company, logging into the system could also link a bank account to the card and top it up for transactions within Infosys campus.

Using Bots To Enhance Experience And Engagement

In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.

At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.