Using Bots To Enhance Experience And Engagement

In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.

At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.

Companies trying to use bots in HR-related functions: Study

Chief Human Resources Officers (CHROs) are starting to pilot the use of bots in HR-related functions.

Thoughts About Bots In Human Capital Management and Beyond!

In a recent research note we highlighted a key trend about Chief Human Resources Officers (CHROs) piloting and implementing Workforce Empowerment Systems (WES) to win the war for talent. This trend was noted in our recent Greyhound Research study titled Global CHRO Priorities 2016, where we spoke to 750+ CHROs from across the globe.

Making Cloud Work For Your Organisation – Questions CIOs Must Ask

Cloud Computing as a service provisioning mechanism is graduating to become a mainstay option for organisations. Despite skepticism, CIOs are exploring, pilot testing or using in production Cloud offerings in some form or shape. Earlier touted to be only popular with startups and small and medium businesses, Cloud offerings now meet the criteria of enterprise IT and are also supported by traditional IT vendors like IBM, Microsoft, SAP, Oracle among others.

Sikka Spins Infosys Into A Digital Company

There is a change brewing in Infosys. Under Vishal Sikka’s direction there are a few things that are already presenting themselves as fresh and innovative. But can Infosys become the pioneer of automation without losing its tag as a great employer and a stellar stock marker performer. Look at the incremental changes, like the acquisition of Skava and Panaya, that are happening, within the company, to understand why Sikka wants to brand Infosys as a digital company without frightening investors and employees. There are several challenges along the way especially when he quotes the late professor Mashelkar famous words “do more with less for more.”