Earlier today we were skimming through our Twitter timeline and saw this exchange (see picture below) between a Tesla customer and Elon Musk. More than anything else, this Twitter exchange is a classic reminder that in today’s times when all of us are sweating it out to implement the best technology, it’s all going to be worthless unless we work at the culture.
Digital Transformation is topping the priority charts not just with technology leaders but with CEOs and Boards alike. Findings from a recent Greyhound Research study titled, Global CEO Priorities 2017, tell this tale eloquently. Per the study, over 95% global CEOs cited Digital Transformation as a key topic of discussion in meetings with their Board and other senior management.
Over the last 24 hours, the Indian IT Industry and media have been abuzz with supposed corporate governance issues at Infosys. Founders have lashed out at Vishal Sikka and the board via a letter that highlights possible corporate governance issues under the new management. While no facts have been presented until now, additional news material was floated this morning with some strong commentary from none other than NR Narayana Murthy himself.
On 31 January 2017, an announcement impacting H-1B visa programme has been made by the US House of Representatives making it difficult for companies in the US to employ skilled foreign workers. Among other things, the minimum wage requirement of H-1B visa holders has been more than doubled to USD 130,000. At Greyhound Research we believe this is a significant announcement by the newly appointed Trump administration. While changes were expected under the new President, the suddenness and the order of the announcement has surely caught IT Services Providers across the globe by surprise.
The appointment of C Vijayakumar in the last quarter is proving to be a good move for HCL Technologies. HCL Tech is going through a change and he is bringing in fresh perspectives in the way their deals are being constructed.
There are clear efforts to modernise existing traditional infrastructure contracts (the ones with lower margins) and increase the use of digital technologies. Furthermore, HCL Tech has a significant focus on utilities, healthcare, manufacturing, life sciences among other verticals, that are witnessing a higher need for Digital Transformation and hence higher margins.
January 20, 2017, will mark the commencement of the four-year term of Donald Trump, the 45th President of the United States. Since his presidential election win on November 8, 2016, many quarters of the global industry have been abuzz with possible outcomes of the protectionist sentiment in the US – a key pillar of Donald Tump’s campaign. Here’s what we at Greyhound Research, the Technology Transformation Research & Advisory arm of Greyhound Knowledge Group, believe will be the impact on the Indian IT Services firms.
On December 31, 2016, Infosys announced a sudden exit of its General Counsel and Chief Compliance Officer, David Kennedy. While no reasons have been cited by the company, per the terms of exit, Kennedy will receive aggregate severance payments of US$ 868,250 along with reimbursements for COBRA (insurance) continuation coverage over a period of 12 months.
Managing enterprise security in today’s digital world is becoming increasingly complex with constantly evolving threats.
This gives Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs) a compelling reason to invest in a security partner who is committed to the cause of Enterprise Security and, more importantly, has the resources to invest in Threat R&D and Threat Intelligence.
Regardless of how the economy shapes up after Brexit, Britian’s decision to move out of the EU in June has undoubtedly given birth to a new-world equilibrium for all in Britain and EU.
Greyhound Research believes that despite the proposed outcomes of political and economic liberty arising out of Brexit, Britain’s reliance on the EU (and vice versa) will continue to be pivotal for their respective success.
In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.
At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.
As organisations adopt new applications and approaches to cater to non-traditional touchpoints, they are faced with an explosion of data.
It’s but natural for organisations to get overwhelmed by the large volumes of data generated daily (sometimes every few seconds) from a multitude of sources such as social networking sites, internal employee communication, and other organisational resources including sensors among others.
Gone are the days when analysts and shareholders would spare organisations grappling with modest growth prospects.
It’s no wonder that in today’s rapidly changing digital world, Chief Executive Officers (CEOs) are under constant pressure to deliver the goods.
It’s a cliche to say that we live in a VUCA world – one riddled with Volatility, Uncertainty, Complexity and Ambiguity.
However, organisations in this VUCA world that continue to strive to stay competitive and scale up either by acquiring other companies or growing organically, or even doing both simultaneously, need to increasingly keep a hawk’s eye to ensure newer ways to keep costs costs under control while not hampering business growth.
A company’s Supply Chain is undoubtedly its backbone but a smooth process cannot be taken for granted.
To remain competitive and secure earnings growth, organisations are looking at both process automation and newer technology systems to redefine their Supply Chain.
Cloud offerings are no longer the preserve of startups and small and medium businesses. They now meet the criteria of enterprise IT and are also supported by traditional IT vendors like IBM, Microsoft, SAP, Oracle among others.
Cloud Computing as a service provisioning mechanism has graduated to become a mainstay option for organisations. Depending on their IT maturity and priority, organisations are choosing to consume services via SaaS (Software as a Service), PaaS (Platform as a Service) and/or Infrastructure as a Service (IaaS) from Cloud Service Providers (CSPs).
Given the growing need for organisations to deliver differentiated customer experience, improve marketing spend Return On Investment (ROI) and battle competition from newer technology incumbents, Chief Marketing Officers (CMOs) today are under increasing pressure.
In order to tackle this pressure, organisations are moving away from siloed Systems of Transaction and towards contextual Systems of Engagement.
Based on our ongoing tracking of the market and thousands of yearly CMO enquiries (of the total 10,000) which we handle, Greyhound Research believes these new systems are expected to help marketers manage experiences on non-traditional customer touch points like mobile devices, application marketplaces and online communities.
In an omni-channel world, the evolution of go-to-market channels is undoubtedly enforcing a change in the role of Chief Sales Officers (CSOs).
Traditional go-to-market channels like retail stores are being replaced by new-age digital channels such as mCommerce and eCommerce and eroding traditional business models. Greyhound Research believes that forward-looking CSOs must not only manage a salesforce, but also proactively keep an eye on digital disruption for new revenue sources.
For decades, Chief Human Resources Officers (CHROs) have automated processes in a bid to improve employee performance.
However, they continue to search for better ways to motivate employees simply because employee engagement and organisational success is so interlinked. It’s no surprise, then, that the need to align their teams to organisational goals and be counted as a strategic advisor to the management continue to be some of the long-standing struggles of CHROs.
It takes one brain to dream of change but many a handful to turn it into a reality.
Satya Nadella has done exceptionally well to dream up a new and improved Microsoft and steer the company strategy accordingly. However, the company’s ability to actualise this on the ground still remains to be largely work-in-progress and in many ways a distant dream. Albeit this applies to nearly all Global markets, it is particularly true for India.
On 28 June, when Amazon Web Services (AWS) announced the launch of its sixth Asia Pacific (APAC) Region in Mumbai, India, it did nothing short of telling its competitors firmly, especially Microsoft and IBM, that it was stepping up its no holds barred campaign to dominate the public cloud space.
It was hardly any surprise then, that Microsoft was forced to follow up with an aggressive cloud campaign the very next day.
AWS now has a total of 35 Availability Zones across 13 geographic regions. As AWS points out, these zones comprise one or more discrete data centres, each with redundant power, networking and connectivity, housed in separate facilities.
Founded in 2012, PetPace brings you preventive healthcare for pets through a smart collar with sensors, which monitors vital parameters of your pet.
Unveiled on November 4 2014, Jawbone UP3 is a health and fitness wristband, which relies on multiple sensors and a tri-axis accelerometer to collect and analyse your health data to give you insight into your heart health, sleep patterns, calories burnt and more.
Unveiled on 6 January 2015 at CES 2015 in Las Vegas, The ReST Bed is a smart mattress that customises your sleep experience. The ReST Bed’s main components include a patented pressure sensing smart fabric, below which are embedded 18 air chambers, which connect to a silent air pump controlled by a microprocessor.
Released on March 19 2015, Android Auto aims to minimise distraction while driving by extending functionality of your Android mobile device to your automobile’s dashboard unit. While Android Auto is voice-driven, it can also be operated via your car’s touchscreen display unit and with knobs and buttons that control your car’s display unit.
Based in San Francisco, CUFF is a start-up that offers a line of smart accessories. Its collection includes necklaces, bracelets and key chains suitable for both men and women. At the heart of the entire range is the CUFF smart module, a small black device that connects with your smartphone via Bluetooth.
Looking to convert your home into a smart home? Consider home control systems from a company called HomeSeer. The company uses Z-wave technology to automate almost everything in your home right from lights, appliances, garage doors, water valves to irrigation systems. You can customise your home environment and create automated routines.
Created by Squeaker, a pet products company in Australia, Buddy is a smart collar to track your dog’s activity and ensure its safety. Buddy integrates GPS, Bluetooth and a range of sensors to enable you to track the location of your pet through your smartphone. You can connect Buddy with your iPhone or Android device using Bluetooth. Just download the Buddy app onto your device and you are all set.
Unveiled on 6 October 2015, Microsoft Band 2 is the second generation of smart fitness wearable Microsoft Band released last year. From a pure visual perspective, the new band has an improved design with a silver metallic finish instead of plastic in the earlier version. Thanks to Band 2’s curved AMOLED display, which comes covered with Corning® Gorilla® Glass 3, the new band fits the natural curve of your wrist more comfortably. As per Microsoft’s official blog, they have paid heed to feedback from customers to deliver a comfortable band.
Announced in March 2014 at the Geneva International Motor Show, Apple CarPlay allows safe usage of iPhone while driving through built-in display of your car. Designed for a hands-free experience, CarPlay allows drivers to make calls, return missed calls, send and read messages, get directions using Apple Maps and listen to music with just a voice command or a touch on the car’s built-in display.
On 14 October 2015 Tesla Motors released its software version 7.0 which adds muscle to Tesla’s Autopilot suite offered in Model S (and recently delivered Model X). Released in beta through an over-the-air software update, Tesla’s Autopilot relies on radar, cameras, GPS and ultrasonic sensors.
In May 2015, Beddit announced the launch of Beddit Smart, its new low energy compatible sleep monitor. The Beddit Smart sensor is based on Ballistocardiography (BCG). Stick it to your mattress, and its ultra-thin force sensors will measure your sleep activity such as Sleep Time, Heart Rate, Respiration Rate, Snoring among others, without you having to wear any sensors.
On September 9, 2015, Apple announced a new collection of Apple Watch – Apple Watch Hermès. The collection consists of the Apple Watch in stainless steel case with handcrafted leather straps by Hermès, available in three designs.
In Jan 2015, Tagg (now acquired by Whistle) announced the launch of Tagg GPS Plus Pet Tracker. Attach it to your pet’s collar or harness to track location (uses GPS and cellular network in the US) and monitor activity. You can set safe zones around your home and receive alerts if your pet strays too far. You can get alerts for notable health changes.
In August 2015, Ralph Lauren launched the PoloTech Shirt – a smart wearable garment. Developed in partnership with OMsignal, the shirt uses silver fibers woven directly into its fabric and measures real-time workout data like heart rate, breathing depth and balance, calories burnt, steps taken, among other data.
The pending TRAI decision on establishing a regulatory framework for Web-based OTTs , if passed will have serious implications on millions of Indian lives. While there is a lot of debate going on about the ramification of Net Neutrality and why it is relevant in today’s digital economy, the two segments that will be clearly be affected are the telcos and the customers using Web-based or data-based services.