Busting The Myths of Artificial Intelligence

Conversations on Artificial Intelligence (AI) range from the extremely progressive views on the possibilities it offers to the other side of the spectrum where the chatter is all humdrum and the fear of losing jobs to machines overtakes everything else. Well, the fact is, both perspectives are right and matter equally.

To Communicate Empathy, IT Companies Must Let The Actions Do The Talking

Earlier this week I accidentally came across a video from a multinational that makes enterprise software aimed to help organizations better manage operations and customer relations. This video features the company’s top honcho who talks at length about how their company is establishing trust with customers and employees using ’empathy’. To set the context for the commentary below, I have been tracking this company over the past decade and have a solid understanding of their technology, operations, people, and culture.

About Time Technology Executives Stop Drinking The Marketing Kool-Aid

As an industry analyst, I have the privilege of attending global industry events and exchanging ideas with some of the brightest executives from the world of technology. While I may not always agree with these executives and their employers’ perspectives, the discussion is almost always intellectually stimulating.

Too Soon To Celebrate The Judgement On Right To Privacy. Here’s Why.

Albeit the judgement by the 9 judge bench on August 24, 2017, is a landmark judgement, it’s a little too early to celebrate. Despite the tons of chatter on this being a blow to UIDAI, we just cannot be sure yet. Here are a few points to consider.

Episode 1: Greyhound TV Analyst Axiom – Vishal Sikka Resigns From Infosys

Catch Sanchit Vir Gogia, Chief Analyst, Greyhound along with Anshoo Nandwaani, Principal Analyst, Greyhound on our latest Greyhound TV series, Analyst Axiom, a Greyhound Studios production.

Future Of Work Is Not In The Four Walls Of An Office

Workplace dynamics are changing rapidly and organisations are keen to modernise their approach to both, the workplace and the workforce. We at Greyhound Knowledge Group are of the firm belief that the confluence of powerful devices, modern applications and intelligent networks have replaced the Knowledge Worker with the Connected Worker. This in turn is fuelling the Gig Economy. Per our estimates at Greyhound Knowledge Group, nearly 30% of the workforce across the globe will in some form or shape participate in the gig economy by 2020.

Hybrid IT Expected To Help Deliver On The Digital Transformation Promise

Read a more updated thread by clicking on any of the tweets from below. Also, please spare a moment to retweet, share and respond to this thread!

Data Centre & Compute Modernisation: Critical Success Factors In Digital Transformation Agenda

Digital Transformation is topping the priority charts not just with technology leaders but with CEOs and Boards alike. Findings from a recent Greyhound Research study titled, Global CEO Priorities 2017, tell this tale eloquently. Per the study, over 95% global CEOs cited Digital Transformation as a key topic of discussion in meetings with their Board and other senior management.

Google Cloud Region In Sydney Now Live – Tweets By Greyhound Research

On June 20, 2017 Google announced the availability of its Google Cloud Platform (GCP) region in Sydney.

Scroll below for our latest tweets on this topic. Read a more updated thread by clicking on any of the tweets from below. Lastly, please spare a moment to retweet, share and respond to this thread!

Google’s Announcement To Intensify Cloud War in Australia & APJ

On June 20, 2017 Google announced the availability of its Google Cloud Platform (GCP) region in Sydney. Per the company, this is their first GCP region in Australia and the fourth in Asia Pacific. This announcement comes in close heels of the company’s recently launched region in Singapore and an upcoming launch in Mumbai, India.

Top CHRO Priority For 2017 – Getting HR Analytics Right

Since the beginning of 2017, I have addressed till date in excess of 100 CHRO enquiries from across the globe – ranging from the west coast of the US to the east coast of Australia and everything in between. One recurrent theme which stands out from all of these enquiries is the growing need for HR Analytics & richer, timely, actionable reports.

Infosys Governance Row: 10 Points To Ponder

Over the last 24 hours, the Indian IT Industry and media have been abuzz with supposed corporate governance issues at Infosys. Founders have lashed out at Vishal Sikka and the board via a letter that highlights possible corporate governance issues under the new management. While no facts have been presented until now, additional news material was floated this morning with some strong commentary from none other than NR Narayana Murthy himself.

AI Is Evolving Quick & Vendors Are Struggling To Find The Secret Sauce

Over the last 12 months, we at Greyhound Research, the Technology Transformation arm of Greyhound Knowledge Group, carried out hundreds of end-user enquiries on various aspects of Artificial Intelligence. These enquiries have ranged from questions on benchmarking AI vendors, understanding potential use cases, use of open source among other questions. Amidst a range of topics (reach out to our Client Centricity Team if you wish to know more details), one trend particularly stood out…

New H-1B Visa Announcement: Skills Not Salary The Trump Card

On 31 January 2017, an announcement impacting H-1B visa programme has been made by the US House of Representatives making it difficult for companies in the US to employ skilled foreign workers. Among other things, the minimum wage requirement of H-1B visa holders has been more than doubled to USD 130,000. At Greyhound Research we believe this is a significant announcement by the newly appointed Trump administration. While changes were expected under the new President, the suddenness and the order of the announcement has surely caught IT Services Providers across the globe by surprise.

Users Must Demand Secure, Transparent Experiences Over Better Looking Apps

Let’s start by considering a data point from a recent Greyhound Research study titled Global Mobile Apps Outlook 2017. From the 300+ global app makers we interviewed, nearly all state focus on a MobileFirst strategy and further simplifying User Experience as their top agenda for 2017. Our ongoing tracking of the market confirms that this agenda is unequivocally endorsed by both consumer and business apps makers alike.

With Digital Transformation As Pivot, HCL Technologies Posts Strong Q3 2017 Results

The appointment of C Vijayakumar in the last quarter is proving to be a good move for HCL Technologies. HCL Tech is going through a change and he is bringing in fresh perspectives in the way their deals are being constructed.

There are clear efforts to modernise existing traditional infrastructure contracts (the ones with lower margins) and increase the use of digital technologies. Furthermore, HCL Tech has a significant focus on utilities, healthcare, manufacturing, life sciences among other verticals, that are witnessing a higher need for Digital Transformation and hence higher margins.

Course Content In Learning Outsourcing: From A Point Of Failure To A Position Of Strength

At Greyhound Research – the Technology & Innovation Research, Advisory & Consulting arm of Greyhound Knowledge Group – the year has started on a rather interesting note.

We’ve just closed our annual study, Global CLDO Priorities 2017, and the results are a mix of both, things that organisations will continue investing in and those that they intend to change. To give you a perspective, consider these findings – while 89% Chief Learning & Development Officers (CLDOs) plan to continue with end-to-end Learning Outsourcing to a single Learning Services provider, 70% are considering using mobile devices as the mainstay for disseminating learning courses to their employees.

With Growing Protectionist Sentiment, Indian IT Service Providers Face A Bumpy Road Ahead

January 20, 2017, will mark the commencement of the four-year term of Donald Trump, the 45th President of the United States. Since his presidential election win on November 8, 2016, many quarters of the global industry have been abuzz with possible outcomes of the protectionist sentiment in the US – a key pillar of Donald Tump’s campaign. Here’s what we at Greyhound Research, the Technology Transformation Research & Advisory arm of Greyhound Knowledge Group, believe will be the impact on the Indian IT Services firms.

The Pillars That Maketh A True Cashless Society

Below are some of the latest tweets on this topic. Read a more updated thread by clicking on any of the tweets from below.

Change At Flipkart To Set Precedence For Global Investors In India

Below are some of the latest tweets on this topic. Read a more updated thread by clicking on any of the tweets from below.

Whilst Transforming Clients, IBM India Must Also Transform Within

On January 4, 2017, IBM India named Karan Bajwa as the new Managing Director. He takes over the reigns from Vanitha Narayanan, who has now been appointed as the Chairman. Per the announcement, this change is effective immediately; both Karan and Vanitha will report to Randy Walker, Chairman, IBM Asia Pacific.

At Greyhound Research we believe while the company is in great hands with both Karan and Vanitha at the helm, significant challenges lie ahead for them and the broader management team at IBM India. Here’s why.

David Kennedy Exits Infosys Whilst Indian IT Service Providers Battle Protectionist Sentiment

On December 31, 2016, Infosys announced a sudden exit of its General Counsel and Chief Compliance Officer, David Kennedy. While no reasons have been cited by the company, per the terms of exit, Kennedy will receive aggregate severance payments of US$ 868,250 along with reimbursements for COBRA (insurance) continuation coverage over a period of 12 months.

Leading With Digital – Why This Transformation Matters For Traditional Orgs and Its CXOs

In today’s time, while leading with Digital is evident, who owns this transformation still remains a bone of contention. This journey needs to be co-owned by those who will be impacted first – the CXOs. Having said that, the starting point of this journey is an understanding of why this matters to CXOs.

Tips To Make Online Shopping A Truly Rewarding Experience

It’s past midnight. Rick and Nina sit glued to their laptops, waiting to hit the ‘Buy Now’ button. The online Pre-Christmas sale will start any minute and they are hoping to buy their favourite gadgets at less than half the price.

Rick and Nina are not alone. In fact they are a part of a current clan of over 1.5 billion online shoppers across the globe (per latest Greyhound Research estimates). As steep discounting online sales, especially around the holidays and festivals, continue to become a global trend this number is expected to cross 2 billion by 2020.

Reliance Jio Launch Set To Jolt India’s Telecom Sector

On 1st September 2016, Reliance Industries Chairman, Mukesh Ambani, announced details of the Reliance Jio launch in the company’s 42nd Annual General Meeting

Per the company it will start offering services from 5th September but the commercial launch will be on 31st December, 2016. While the company has stated an altruistic objective for Reliance Jio, that of putting India on the global map for mobile broadband Internet access, there is no denying that this announcement has jolted the country’s telecom sector.

With Technology At Helm, South Korea Ready To Contribute To Global Innovation

With AWS’s Seoul Data Centre region going live in January 2016 and Microsoft announcing plans in May 2016, all eyes were set on IBM and Google.

While the latter is yet to make any announcement on this topic, the former announced its new Data Centre in Pangyo, South Korea on 25 August 2016. Per IBM’s official statement, this is the company’s 9th Data Centre in the Asia Pacific including Japan (APJ) region (part of its Global network of 47) and an outcome of its collaboration with SK Holdings C&C.

Why Symantec Buying Blue Coat Makes Sense

Managing enterprise security in today’s digital world is becoming increasingly complex with constantly evolving threats.

This gives Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs) a compelling reason to invest in a security partner who is committed to the cause of Enterprise Security and, more importantly, has the resources to invest in Threat R&D and Threat Intelligence.

Surviving Brexit Aftermath Using Digital Transformation As Your Armour

Regardless of how the economy shapes up after Brexit, Britian’s decision to move out of the EU in June has undoubtedly given birth to a new-world equilibrium for all in Britain and EU. 

Greyhound Research believes that despite the proposed outcomes of political and economic liberty arising out of Brexit, Britain’s reliance on the EU (and vice versa) will continue to be pivotal for their respective success.

Using Bots To Enhance Experience And Engagement

In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.

At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.

Making Big Data Drive Digital Transformation

As organisations adopt new applications and approaches to cater to non-traditional touchpoints, they are faced with an explosion of data.

It’s but natural for organisations to get overwhelmed by the large volumes of data generated daily (sometimes every few seconds) from a multitude of sources such as social networking sites, internal employee communication, and other organisational resources including sensors among others.

Workday Moves Test & Dev To IBM Cloud – Expect Increased Focus On Innovation

On 15 August, 2016 IBM and Workday announced a multi-year partnership wherein Workday will use IBM’s Cloud for its internal Testing and Development environment.

The announcement adds to the existing IBM and Workday partnership which includes IBM’s global Workday Consulting Services, IBM’s acquisition of Workday services provider Meteorix (in 2015) and IBM’s own use of Workday’s Human Capital Management (HCM) for its global workforce.

Top CEO Dilemma: Surviving Digital Disruption

Gone are the days when analysts and shareholders would spare organisations grappling with modest growth prospects.

It’s no wonder that in today’s rapidly changing digital world, Chief Executive Officers (CEOs) are under constant pressure to deliver the goods. 

Managing Technology Costs In A VUCA World

It’s a cliche to say that we live in a VUCA world – one riddled with Volatility, Uncertainty, Complexity and Ambiguity. 

However, organisations in this VUCA world that continue to strive to stay competitive and scale up either by acquiring other companies or growing organically, or even doing both simultaneously, need to increasingly keep a hawk’s eye to ensure newer ways to keep costs costs under control while not hampering business growth.

Architecting Supply Chain In The Wake Of Digital

company’s Supply Chain is undoubtedly its backbone but a smooth process cannot be taken for granted.

To remain competitive and secure earnings growth, organisations are looking at both process automation and newer technology systems to redefine their Supply Chain.

Making Cloud A Rewarding Experience

Cloud offerings are no longer the preserve of startups and small and medium businesses. They now meet the criteria of enterprise IT and are also supported by traditional IT vendors like IBM, Microsoft, SAP, Oracle among others.

Cloud Computing as a service provisioning mechanism has graduated to become a mainstay option for organisations. Depending on their IT maturity and priority, organisations are choosing to consume services via SaaS (Software as a Service), PaaS (Platform as a Service) and/or Infrastructure as a Service (IaaS) from Cloud Service Providers (CSPs).