Earlier today we were skimming through our Twitter timeline and saw this exchange (see picture below) between a Tesla customer and Elon Musk. More than anything else, this Twitter exchange is a classic reminder that in today’s times when all of us are sweating it out to implement the best technology, it’s all going to be worthless unless we work at the culture.
Workplace dynamics are changing rapidly and organisations are keen to modernise their approach to both, the workplace and the workforce. We at Greyhound Knowledge Group are of the firm belief that the confluence of powerful devices, modern applications and intelligent networks have replaced the Knowledge Worker with the Connected Worker. This in turn is fuelling the Gig Economy. Per our estimates at Greyhound Knowledge Group, nearly 30% of the workforce across the globe will in some form or shape participate in the gig economy by 2020.
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Digital Transformation is topping the priority charts not just with technology leaders but with CEOs and Boards alike. Findings from a recent Greyhound Research study titled, Global CEO Priorities 2017, tell this tale eloquently. Per the study, over 95% global CEOs cited Digital Transformation as a key topic of discussion in meetings with their Board and other senior management.
On June 20, 2017 Google announced the availability of its Google Cloud Platform (GCP) region in Sydney. Per the company, this is their first GCP region in Australia and the fourth in Asia Pacific. This announcement comes in close heels of the company’s recently launched region in Singapore and an upcoming launch in Mumbai, India.
Over the last 24 hours, the Indian IT Industry and media have been abuzz with supposed corporate governance issues at Infosys. Founders have lashed out at Vishal Sikka and the board via a letter that highlights possible corporate governance issues under the new management. While no facts have been presented until now, additional news material was floated this morning with some strong commentary from none other than NR Narayana Murthy himself.
On 31 January 2017, an announcement impacting H-1B visa programme has been made by the US House of Representatives making it difficult for companies in the US to employ skilled foreign workers. Among other things, the minimum wage requirement of H-1B visa holders has been more than doubled to USD 130,000. At Greyhound Research we believe this is a significant announcement by the newly appointed Trump administration. While changes were expected under the new President, the suddenness and the order of the announcement has surely caught IT Services Providers across the globe by surprise.
Let’s start by considering a data point from a recent Greyhound Research study titled Global Mobile Apps Outlook 2017. From the 300+ global app makers we interviewed, nearly all state focus on a MobileFirst strategy and further simplifying User Experience as their top agenda for 2017. Our ongoing tracking of the market confirms that this agenda is unequivocally endorsed by both consumer and business apps makers alike.
The appointment of C Vijayakumar in the last quarter is proving to be a good move for HCL Technologies. HCL Tech is going through a change and he is bringing in fresh perspectives in the way their deals are being constructed.
There are clear efforts to modernise existing traditional infrastructure contracts (the ones with lower margins) and increase the use of digital technologies. Furthermore, HCL Tech has a significant focus on utilities, healthcare, manufacturing, life sciences among other verticals, that are witnessing a higher need for Digital Transformation and hence higher margins.
At Greyhound Research – the Technology & Innovation Research, Advisory & Consulting arm of Greyhound Knowledge Group – the year has started on a rather interesting note.
We’ve just closed our annual study, Global CLDO Priorities 2017, and the results are a mix of both, things that organisations will continue investing in and those that they intend to change. To give you a perspective, consider these findings – while 89% Chief Learning & Development Officers (CLDOs) plan to continue with end-to-end Learning Outsourcing to a single Learning Services provider, 70% are considering using mobile devices as the mainstay for disseminating learning courses to their employees.
January 20, 2017, will mark the commencement of the four-year term of Donald Trump, the 45th President of the United States. Since his presidential election win on November 8, 2016, many quarters of the global industry have been abuzz with possible outcomes of the protectionist sentiment in the US – a key pillar of Donald Tump’s campaign. Here’s what we at Greyhound Research, the Technology Transformation Research & Advisory arm of Greyhound Knowledge Group, believe will be the impact on the Indian IT Services firms.
On January 4, 2017, IBM India named Karan Bajwa as the new Managing Director. He takes over the reigns from Vanitha Narayanan, who has now been appointed as the Chairman. Per the announcement, this change is effective immediately; both Karan and Vanitha will report to Randy Walker, Chairman, IBM Asia Pacific.
At Greyhound Research we believe while the company is in great hands with both Karan and Vanitha at the helm, significant challenges lie ahead for them and the broader management team at IBM India. Here’s why.
On December 31, 2016, Infosys announced a sudden exit of its General Counsel and Chief Compliance Officer, David Kennedy. While no reasons have been cited by the company, per the terms of exit, Kennedy will receive aggregate severance payments of US$ 868,250 along with reimbursements for COBRA (insurance) continuation coverage over a period of 12 months.
In today’s time, while leading with Digital is evident, who owns this transformation still remains a bone of contention. This journey needs to be co-owned by those who will be impacted first – the CXOs. Having said that, the starting point of this journey is an understanding of why this matters to CXOs.
It’s past midnight. Rick and Nina sit glued to their laptops, waiting to hit the ‘Buy Now’ button. The online Pre-Christmas sale will start any minute and they are hoping to buy their favourite gadgets at less than half the price.
Rick and Nina are not alone. In fact they are a part of a current clan of over 1.5 billion online shoppers across the globe (per latest Greyhound Research estimates). As steep discounting online sales, especially around the holidays and festivals, continue to become a global trend this number is expected to cross 2 billion by 2020.
On 1st September 2016, Reliance Industries Chairman, Mukesh Ambani, announced details of the Reliance Jio launch in the company’s 42nd Annual General Meeting
Per the company it will start offering services from 5th September but the commercial launch will be on 31st December, 2016. While the company has stated an altruistic objective for Reliance Jio, that of putting India on the global map for mobile broadband Internet access, there is no denying that this announcement has jolted the country’s telecom sector.
While the latter is yet to make any announcement on this topic, the former announced its new Data Centre in Pangyo, South Korea on 25 August 2016. Per IBM’s official statement, this is the company’s 9th Data Centre in the Asia Pacific including Japan (APJ) region (part of its Global network of 47) and an outcome of its collaboration with SK Holdings C&C.
Managing enterprise security in today’s digital world is becoming increasingly complex with constantly evolving threats.
This gives Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs) a compelling reason to invest in a security partner who is committed to the cause of Enterprise Security and, more importantly, has the resources to invest in Threat R&D and Threat Intelligence.
Regardless of how the economy shapes up after Brexit, Britian’s decision to move out of the EU in June has undoubtedly given birth to a new-world equilibrium for all in Britain and EU.
Greyhound Research believes that despite the proposed outcomes of political and economic liberty arising out of Brexit, Britain’s reliance on the EU (and vice versa) will continue to be pivotal for their respective success.
In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.
At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.
As organisations adopt new applications and approaches to cater to non-traditional touchpoints, they are faced with an explosion of data.
It’s but natural for organisations to get overwhelmed by the large volumes of data generated daily (sometimes every few seconds) from a multitude of sources such as social networking sites, internal employee communication, and other organisational resources including sensors among others.
On 15 August, 2016 IBM and Workday announced a multi-year partnership wherein Workday will use IBM’s Cloud for its internal Testing and Development environment.
The announcement adds to the existing IBM and Workday partnership which includes IBM’s global Workday Consulting Services, IBM’s acquisition of Workday services provider Meteorix (in 2015) and IBM’s own use of Workday’s Human Capital Management (HCM) for its global workforce.
Gone are the days when analysts and shareholders would spare organisations grappling with modest growth prospects.
It’s no wonder that in today’s rapidly changing digital world, Chief Executive Officers (CEOs) are under constant pressure to deliver the goods.
It’s a cliche to say that we live in a VUCA world – one riddled with Volatility, Uncertainty, Complexity and Ambiguity.
However, organisations in this VUCA world that continue to strive to stay competitive and scale up either by acquiring other companies or growing organically, or even doing both simultaneously, need to increasingly keep a hawk’s eye to ensure newer ways to keep costs costs under control while not hampering business growth.
A company’s Supply Chain is undoubtedly its backbone but a smooth process cannot be taken for granted.
To remain competitive and secure earnings growth, organisations are looking at both process automation and newer technology systems to redefine their Supply Chain.
Cloud offerings are no longer the preserve of startups and small and medium businesses. They now meet the criteria of enterprise IT and are also supported by traditional IT vendors like IBM, Microsoft, SAP, Oracle among others.
Cloud Computing as a service provisioning mechanism has graduated to become a mainstay option for organisations. Depending on their IT maturity and priority, organisations are choosing to consume services via SaaS (Software as a Service), PaaS (Platform as a Service) and/or Infrastructure as a Service (IaaS) from Cloud Service Providers (CSPs).
Given the growing need for organisations to deliver differentiated customer experience, improve marketing spend Return On Investment (ROI) and battle competition from newer technology incumbents, Chief Marketing Officers (CMOs) today are under increasing pressure.
In order to tackle this pressure, organisations are moving away from siloed Systems of Transaction and towards contextual Systems of Engagement.
Based on our ongoing tracking of the market and thousands of yearly CMO enquiries (of the total 10,000) which we handle, Greyhound Research believes these new systems are expected to help marketers manage experiences on non-traditional customer touch points like mobile devices, application marketplaces and online communities.
On 9 August, 2016, IBM India announced the renewal of its partnership with Vodafone India.
Building on an 8-year-old relationship between the two organisations, IBM India will help Vodafone transition into IBM Hybrid Cloud. Expected benefits of this partnership includes enhanced customer experience, cost optimisation, scalability of IT infrastructure and overall improvement in efficiency of network operations.
In an omni-channel world, the evolution of go-to-market channels is undoubtedly enforcing a change in the role of Chief Sales Officers (CSOs).
Traditional go-to-market channels like retail stores are being replaced by new-age digital channels such as mCommerce and eCommerce and eroding traditional business models. Greyhound Research believes that forward-looking CSOs must not only manage a salesforce, but also proactively keep an eye on digital disruption for new revenue sources.
For decades, Chief Human Resources Officers (CHROs) have automated processes in a bid to improve employee performance.
However, they continue to search for better ways to motivate employees simply because employee engagement and organisational success is so interlinked. It’s no surprise, then, that the need to align their teams to organisational goals and be counted as a strategic advisor to the management continue to be some of the long-standing struggles of CHROs.
It takes one brain to dream of change but many a handful to turn it into a reality.
Satya Nadella has done exceptionally well to dream up a new and improved Microsoft and steer the company strategy accordingly. However, the company’s ability to actualise this on the ground still remains to be largely work-in-progress and in many ways a distant dream. Albeit this applies to nearly all Global markets, it is particularly true for India.
On 1 August 2016, Microsoft announced the joining of Anant Maheshwari as President, Microsoft India from 1 September 2016.
Anant will be replacing current Microsoft India Chairman Bhaskar Pramanik who has held this position for over five years. This announcement comes in close heels to another big ticket departure of Karan Bajwa who recently quit from his post of Managing Director of sales and marketing at Microsoft India to join IBM India to lead strategy.
On 25 July 2016, Verizon Communications confirmed its plans of acquiring Yahoo’s operating business for USD 4.83 billion.
The sale includes Yahoo’s content offerings in News, Sports, Finance, Yahoo Mail, Brightroll (programmatic advertising technology), Flurry (mobile application analytics solution) and Gemini (search and native advertising solution) among others.
On 28 June, when Amazon Web Services (AWS) announced the launch of its sixth Asia Pacific (APAC) Region in Mumbai, India, it did nothing short of telling its competitors firmly, especially Microsoft and IBM, that it was stepping up its no holds barred campaign to dominate the public cloud space.
It was hardly any surprise then, that Microsoft was forced to follow up with an aggressive cloud campaign the very next day.
AWS now has a total of 35 Availability Zones across 13 geographic regions. As AWS points out, these zones comprise one or more discrete data centres, each with redundant power, networking and connectivity, housed in separate facilities.
On 12 June, 2016 Symantec announced its agreement to acquire Blue Coat for USD 4.65 billion.
As a result of this acquisition, the company will now have 385,000 customers, a vast repository of data sources and over 3,000 researchers and engineers worldwide. Post this acquisition, Symantec will have USD 4.4 billion in combined revenue (on pro-forma, non-GAAP basis) in FY16. By the end of FY18, Symantec expects to realise USD 550 million in run-rate cost savings. In addition, the combined entity will have access to vast Security and Threat Intelligence data sources including Telemetry gathered from 175 million protected endpoints; more than 2 billion emails scanned per day; 1.2 billion web requests monitored per day across 55 languages; 12,000 Cloud applications monitored and controlled.
On Tuesday, 28 June 2016, Amazon Web Services (AWS) announced the launch of its sixth Asia Pacific (APAC) Region in Mumbai, India.
The new AWS Mumbai Region consists of two separate Availability Zones at launch. This news is part of the company’s plan to expand its Asia Pacific footprint wherein it announced the launch of its South Korea (Seoul) Region barely six months ago. It is important to see this announcement in light of other investments that AWS is making broadly in India including technical support centres, investments in partner network among others. Of all key investments, one that is important to note is the 3rd AWS Point of Presence (PoP) in Delhi (after Mumbai and Chennai) for its Content Delivery Network (Amazon CloudFront) and DNS service (Amazon Route 53).