Air India, India’s national airline, is beginning to move its IT to the cloud and is exploring the use of iPads for work, as it looks to upgrade its technology to keep up with competition. Air India invests far less in technology than its private rivals and hasn’t hired anyone for internal IT department in over a decade. But experts say competition and a far more tech-friendly government at the Centre has loosened the purse strings for IT investments.
“They lag their private sector rivals in technology. But now, with the new government’s pro-tech thinking, the idea is that investing in IT systems will help the airline compete with the private sector. You cannot offer new types of loyalty programmes with outdated technology,” Sanchit Vir Gogia, CEO and chief analyst at Greyhound Research, told ET. Gogia expects more public sector organizations to follow Air India down the path of technology upgradation.
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